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Got a question about your Bulgaria e-vignette? Message us on WhatsApp, start a chat, or give us a call — we’re available 24/7. We usually respond within 10 minutes.

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Help Centre

Get answers instantly in 22 languages. Most questions are solved in seconds.

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Live Chat

Start a chat for instant answers. Available 24/7, with AI support and a real person when needed.

+31 85 303 39 23

Send us a message directly from your phone. Same fast replies — just more convenient.

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Phone

04:00–01:00 CET

Prefer to speak to a real person? No problem. Call us on +31 (0) 85 303 39 23 during 09:00–17:00 CET, 7 days a week.

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Email

For less urgent questions, drop us a line at support@vignettebulgaria.com.

Common Questions

Entered the wrong licence plate number?

Contact us immediately via our Help Centre. We can only make changes to your e-vignette before it has been activated in the official bgtoll.bg system. The Bulgarian National Toll Administration (NTA) does not allow modifications to active e-vignettes. This includes no plate corrections, no country changes, and no date shifts. That means once your e-vignette is live, no changes or refunds are possible. If the details are wrong and your e-vignette is already active, you’ll need to purchase a new one.

Haven’t received your confirmation email?

Check your spam folder first — confirmation emails sometimes land there. If it’s still not showing up, contact our support team via the Help Centre and we’ll resend it.

Not sure if your e-vignette is active?

Use our validity checker, or check directly in the official Bulgarian system at check.bgtoll.bg — enter your licence plate and country of registration to see your registration status, vignette type, and validity dates.

Looking for a refund?

Please review our Refund & Withdrawal Policy. If you’re eligible for a withdrawal, you can contact us via our Help Centre.

Received a compensatory fee notice?

It’s important that you contact us right away with as many details as possible. Please attach a scan or photo of the notice so we can check whether the fee was issued due to a registration error on our part (in which case our compensatory fee guarantee applies) or for something outside our scope.

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Our Response Times

Help Centre

24/7

Instant(self-serve)

Live Chat

24/7

Instant(AI) or under 10 min (human)

24/7

< 10 min

Phone

04:00–01:00 CET

Immediate

We respond just as quickly on weekends and public holidays. No ticket queues. No “we’ll get back to you in 3–5 working days.”

We Speak Your Language

Our Help Centre and in-house support team cover 22 languages, including Romanian, Serbian, Greek, Turkish, Macedonian, German, and more. Bulgaria borders five countries and is a major transit corridor between Europe and Turkey, so wherever you’re travelling from, you’ll find support in your language. Contact us in your language, and we’ll reply in it.

"I had a problem with my plate number on a Sunday evening. Within 8 minutes, support fixed it via WhatsApp. Exceptional service!"

Thomas G.

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Common Questions

Entered the wrong licence plate number?

Haven’t received your confirmation email?

Not sure if your e-vignette is active?

Looking for a refund?

Received a compensatory fee notice?

Our Response Times

We Speak Your Language

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Why Choose Us →

About Us →

Help Centre →

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