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General Terms and Conditions — CzechVignette.cz

Last updated: January 2026

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Quick Summary

This summary is for convenience only—the full terms below are legally binding.

  • check_circle We're a third-party service, not the official Czech government site
  • check_circle Your vignette is registered within minutes of payment
  • check_circle You have 14 days to cancel—but once your vignette is registered, the service is complete
  • check_circle Refunds may be subject to payment processor fees and currency conversion costs
  • check_circle Dutch law applies, but EU consumer rights are respected

Article 1 — Definitions

  1. General Terms and Conditions: these terms and conditions.
  2. User / We / Us: Maut & Vignette B.V., operating as czechvignette.cz.
  3. Customer / You: the person who concludes a contract with us.
  4. Consumer: any natural person acting for purposes outside their trade, business, or profession.
  5. Service: the service offered on czechvignette.cz—purchasing and registering a Czech digital highway vignette on your behalf.
  6. Service costs: the amount payable by you, including VAT, for the vignette and our service fee.
  7. Agreement: the contract for the purchase and registration of a digital highway vignette for the Czech Republic.
  8. Edalnice / Czech toll system: the official Czech electronic toll system operated by SFDI (State Fund for Transport Infrastructure), accessible at edalnice.cz.
  9. Vignette: digital proof of toll payment for a specific vehicle and time period, registered in the Czech edalnice system.
  10. Cooling-off period: the 14-day period during which a consumer may exercise their right of withdrawal.
  11. Withdrawal: exercising your legal right to cancel a distance contract within the cooling-off period.

Article 2 — Who We Are

Company Entity

Maut & Vignette B.V.

Trading as: vignettebulgaria.com Utrechtseweg 1-G 3811 NA Amersfoort Netherlands

Important: We are a third-party service provider. We are not the official Czech government vignette site (edalnice.cz). We purchase and register vignettes on your behalf and charge a service fee for this convenience.

Registration

Chamber of Commerce (KvK): 85804363

VAT: NL863747814B01

Headquarters

Computerweg 22

3821 AB Amersfoort, Netherlands

Contact

Phone: +31 (0) 85 303 39 23 Available: 7 days a week, 04:00–01:00 CET Help Centre: Support Portal

WhatsApp: +31 85 303 39 23

Article 3 — Applicability

  1. These terms apply to every offer we make and every contract between you and us.
  2. These terms are available on our website before you complete a purchase. You can save or print them at any time.
  3. These terms apply to all customers, including consumers as defined in Book 6, Article 230g, of the Dutch Civil Code.

Article 4 — The Agreement

  1. The agreement is concluded when you accept our offer (complete checkout) and meet the conditions (provide valid details and payment).
  2. We will immediately confirm your order electronically.
  3. We use appropriate security measures for electronic payments and data transmission.
  4. With your order confirmation, we provide:
    • Our contact details for questions or complaints
    • Information about your right of withdrawal
    • The total price, including VAT
    • The withdrawal form 

Article 5 — Your Right of Withdrawal (Consumers)

  1. You may cancel within 14 days without giving a reason.
  2. The 14-day period starts the day after you complete your purchase.
  3. However, when you purchase a vignette, you expressly request that we register it immediately. By completing checkout, you acknowledge that:
    • You want the service performed immediately
    • Once your vignette is registered in the Czech system, the service is complete
    • You waive your right of withdrawal once registration is complete
  4. This is because a registered vignette cannot be "returned"—it's linked to your licence plate in the Czech national database.

Article 6 — How to Withdraw

  1. To withdraw, contact us via the Help Centre or use the withdrawal form below.
  2. You must notify us within the 14-day cooling-off period.
  3. If you withdraw after requesting immediate registration, you will pay for the portion of the service already completed.

Note: By requesting immediate performance of the service (direct registration), the Consumer acknowledges that they lose their right of withdrawal once the Service has been fully performed (the vignette is active).

Article 7 — Refunds

  1. We will acknowledge your withdrawal request promptly.
  2. If eligible for a refund, we will process it within 14 days using your original payment method.
  3. What we may deduct from your refund: 
    • Payment processing fees: Our payment processors (PayPal, card providers, and local payment methods) charge us non-refundable transaction fees. We may deduct these from your refund.
    • Currency conversion fees: If you paid in a currency other than EUR, any conversion fees applied to your original payment are non-refundable and may be deducted from your refund.
  4. Typical payment processor fees range from 1.5–3% depending on your payment method. Currency conversion fees vary by provider.
    We will confirm the exact refund amount before processing—no surprises.
    Refunds are otherwise free of charge.

Article 8 — When Withdrawal Is Not Possible

  1. You cannot withdraw after the service is fully completed if:
    • You expressly requested immediate performance (registration of your vignette)
    • You acknowledged that you waive your withdrawal right once registration is complete
  2. Both conditions are confirmed during checkout.

Article 9 — Prices

  1. Our prices include:
    • The official Czech vignette toll fee (as set by edalnice.cz)
    • Our service fee for registration and support
  2. All prices include VAT.
  3. The total price is shown before you pay—no hidden fees.

Article 10 — Our Guarantee

  1. We guarantee that your vignette will be correctly registered in the Czech edalnice system.
  2. Fine guarantee: If you receive a fine due to an error on our part, we will:
    • Refund the cost of your vignette
    • Cover the fine amount
  3. This guarantee applies only to errors caused by us, not errors in information you provided (e.g., incorrect licence plate).

Article 11 — Delivery

  1. We register your vignette in the Czech system as quickly as possible—typically within minutes.
  2. You will receive:
    • A confirmation screen immediately after payment
    • An email with your order details
    • A second email with your PDF confirmation once registration is complete
  3. Your vignette is valid from the start date you selected.

Article 12 — Payment

  1. Payment is due immediately at checkout.
  2. You must ensure the details you provide (licence plate, email) are accurate.
  3. If you notice an error, contact us immediately via the Help Centre.

Article 13 — Correcting Mistakes

  1. Before your vignette becomes valid: You can change your licence plate number and country of registration once via your dashboard or by contacting support.
  2. During your vignette validity: You can correct up to two characters on your licence plate and change the country of registration once.
  3. Contact us via the Help Centre if you need assistance.

Article 14 — Complaints

  1. Complaints should be submitted via our Help Centre.
  2. Describe your complaint clearly and include your order number.
  3. We will respond within 14 days. If we need more time, we'll let you know.
  4. EU Online Dispute Resolution: If you're an EU consumer and we can't resolve your complaint, you can use the European Commission's ODR platform at https://ec.europa.eu/consumers/odr 

Article 15 — Liability

  1. We are liable for damages caused by our failure to properly register your vignette, subject to Article 10 (Fine guarantee).
  2. We are not liable for:
    • Errors caused by the incorrect information you provided
    • Issues with the Czech toll system are outside our control
    • Fines incurred before your vignette's validity period
    • Fines incurred after your vignette's validity period has expired
    • Consequential damages beyond the fine guarantee

Article 16 — Privacy

We process your personal data in accordance with our Privacy Policy, available at the Privacy Policy page. We comply with GDPR and do not sell your data.

Article 17 — Applicable Law

  1. These terms are governed by Dutch law.
  2. If you are a consumer resident in another EU country, you also benefit from any mandatory consumer protection laws of your country.

Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:

Maut & Vignette B.V., Computerweg 22, 3821 AB Amersfoort, NL

Or via: Help Centre at vignettebulgaria.com/help

Order number

Enter your order ID...

Service

Description of service (e.g. 10-day Vignette)

Ordered on

DD/MM/YYYY

Name of Consumer(s)

Your full name...

Address of Consumer(s)

Your full postal address...

Signature (paper form only)

Date

Not Sure If Withdrawal Applies to You?

Have a Different Question? Visit our Help Centre